Shipping Policy – DISTRIBUIDOR CELULAR

Effective Date: October 23, 2026

Welcome to the official Shipping Policy of DISTRIBUIDOR CELULAR DE LA ZONA CENTRO, S.A. DE C.V. This policy applies to all orders placed through our e-commerce platform www.distribuidorcelular.com, covering our full product range including premium protective phone cases, certified safe tangle-free Type-C small accessories, and all new arrival tech items built for your busy lifestyle. We are dedicated to delivering the top quality products you ordered to your doorstep efficiently, safely, and with full transparency. All customers are advised to read this policy thoroughly before confirming their purchase, as completing an order on our platform signifies your full acknowledgment and acceptance of all terms outlined below. We guarantee free delivery service, industry-leading product quality standards, and responsive instant support throughout your entire order fulfillment and shipping journey.

1. Eligibility for Free Shipping

We are proud to offer our signature ‌free shipping on all orders over €100‌ for eligible destinations, as a core benefit for our valued customers. For any order whose total pre-tax value meets or exceeds €100, no extra delivery fee will be charged at checkout, and your package will be automatically qualified for our standard expedited shipping service at zero extra cost to you. This free shipping benefit applies to all product categories on our shop, including popular Type-C small accessories and our newly launched Fresh Tech Vibes new arrivals, with no hidden fine print or additional qualifying restrictions.

For orders with a total value under €100, a flat-rate affordable shipping fee will be calculated and clearly displayed to you before you proceed to payment, to ensure you have full visibility of all costs involved in your purchase.

2. Order Processing Timeline

Once your payment is successfully confirmed and verified on our platform, our order processing team will begin handling your purchase immediately during our regular business operating hours:

All orders placed before 3:00 PM local Mexico time on business days will be processed, inspected for quality, and packaged within the same working day, to make sure your items are ready to be handed over to our partnered courier service as soon as possible. Every product we pack will go through a second round of strict quality testing, so you will receive the top quality certified tangle-proof Type-C small accessories or scratch-free premium phone cases you selected with zero pre-shipment defects.
Orders submitted after 3:00 PM on business days, or placed during weekends and official public holidays in Mexico, will be processed on the next following working day.
You will receive an automated order confirmation email to the address you provided right after you complete payment, and a separate shipment notification email with your unique order tracking link will be sent to you the moment your package leaves our warehouse. You can check the real-time status of your delivery at any time through this tracking link, or reach out to our instant support team for update inquiries.

Please note that order processing time does not count towards the transit timeline, as the transit period starts only after your package is officially dispatched from our warehouse. We take extra care in packaging every parcel with shock-proof filling materials, to avoid any possible damage that may happen during the delivery transit.

3. Shipping Coverage and Delivery Timelines

We currently provide shipping service to all regions within Mexico, and extended international shipping options to selected North and Latin American regions. The exact estimated delivery window varies based on your destination address and the shipping service option you select at checkout:

For local delivery within Mexico City and nearby surrounding metropolitan areas: Standard shipping usually takes 1 to 2 business days after the shipment dispatch.
For deliveries to other states and cities across the rest of Mexican territory: Standard shipping typically takes 3 to 5 business days after the parcel leaves our warehouse.
For international orders to eligible neighboring regions: The estimated transit time ranges from 5 to 10 business days, with possible small delays caused by local customs clearance procedures that are out of our control.

If you need your items to arrive in a tighter time frame, you can opt for our expedited shipping service at checkout, which prioritizes your order for faster processing and faster transit, cutting the total delivery time by at least half compared to our standard service. The expedited shipping fee will be clearly shown to you before payment confirmation.

4. Delivery Related Important Notes

All shipments require a signature confirmation upon delivery, to make sure your package is received safely by you or an authorized person at your designated delivery address. If no one is available to sign for the parcel when the courier arrives, the delivery agent will leave a delivery attempt notification, and you can reschedule a second delivery time directly with the courier, or arrange to pick up the parcel at the nearest local courier service point.
You are required to double confirm the accuracy of your full delivery address, including your contact phone number and zip code, before submitting your order. We will not be responsible for delivery failures or extra re-shipping fees caused by incorrect or incomplete address information you provided at checkout. If you need to modify your delivery address after placing the order, please contact our support team as soon as possible before the order is dispatched from our warehouse, and we will update the address for you free of charge.
For international cross-border orders, customers are responsible for checking and complying with all local import regulations of their destination country. Any applicable import duties, customs processing fees or related taxes that are charged after the parcel arrives at your local customs authority are to be borne by the customer, our pricing and shipping fees do not cover these extra charges.

5. Shipping Exception Handling

In very rare cases, unexpected situations such as extreme bad weather, local courier service operational disruptions, or force majeure events may lead to minor delays of your delivery. If your package does not arrive within 5 business days after the maximum estimated delivery timeline for your region, please contact our instant support team immediately, and we will work directly with our courier partners to track your parcel, and offer appropriate follow-up solutions including free re-delivery for eligible situations.

We will never ask you to confirm receipt of a non-arrived parcel without full verification, and we provide full transparency for all shipping exception issues to protect the rights of every customer.

6. Contact Information for Shipping Inquiries

If you have any questions about shipping rates, delivery timelines, tracking updates, or any other shipping related concerns, you can reach out to our dedicated after-sales support team at any time through the following official channels:

Contact Email: willow@distribuidorcelular.com
Contact Phone: +52 55 2120 7201
Postal Address: Av. Paseo de las Palmas No. 210, Piso 3, Oficina 301, Col. Lomas de Chapultepec I Sección, Miguel Hidalgo, Ciudad de México, C.P. 11000, México, Attn: Shipping Operations Department.

Our support staff will respond to your inquiry within 24 working hours, and provide you with accurate, detailed updates to resolve all your shipping related issues smoothly.