Terms of Service – DISTRIBUIDOR CELULAR

Effective Date: October 23, 2026

Welcome to the online platform operated by DISTRIBUIDOR CELULAR DE LA ZONA CENTRO, S.A. DE C.V. These Terms of Service (referred to as “Terms” hereinafter) set forth the legally binding rules, rights, and obligations that govern your access to and use of our e-commerce website www.distribuidorcelular.com, all related mobile optimized versions of the site, our product purchase services, customer support systems, and all other digital and commercial offerings provided through our platform.

Our website is dedicated to bringing customers a curated selection of tech accessories that fit seamlessly into busy modern lifestyles, including premium protective phone cases, certified safe, tangle-free Type-C small accessories, and our full line of Fresh Tech Vibes new arrival products. All customers who browse our pages, create user accounts, place orders, or interact with any feature on our platform are required to fully read, understand, and agree to abide by these Terms before proceeding with any activity on our site. If you do not accept all clauses laid out in this document, you are not permitted to access or use our services, and we ask that you leave our platform immediately. Your continued use of www.distribuidorcelular.com after the effective date of these Terms will be recognized as your full, unreserved acceptance of this binding agreement.

1. General Platform Overview

www.distribuidorcelular.com is a direct-to-consumer e-commerce platform fully owned and operated by DISTRIBUIDOR CELULAR DE LA ZONA CENTRO, S.A. DE C.V., with our registered business address located at Av. Paseo de las Palmas No. 210, Piso 3, Oficina 301, Col. Lomas de Chapultepec I Sección, Miguel Hidalgo, Ciudad de México, C.P. 11000, México. Our core service is to sell high-quality, rigorously tested tech accessories directly to end consumers, supported by three core guarantees we publicly commit to every visitor: free delivery on all orders over €100, strict top quality product standards, and 24/7 accessible instant support for all customer inquiries.

All content displayed on our platform, including product descriptions, images, videos, pricing information, brand logos, website interface design, text copy, and software code that powers the website, is the exclusive intellectual property of DISTRIBUIDOR CELULAR DE LA ZONA CENTRO, S.A. DE C.V., or used by us with explicit authorization from relevant rights holders. You may not reproduce, distribute, modify, publicly display, or commercially use any content from our website without our prior written approval.

Users of our platform confirm that they are at least 18 years of age, or have obtained explicit legal consent from their parent or legal guardian to create an account and place orders on our site. If you are using our services on behalf of another legal entity, you confirm that you have full legal authority to bind that entity to the obligations laid out in these Terms.

2. User Account Registration and Security

To access certain premium features on our website, including saving your preferred delivery addresses, viewing your full order history, earning exclusive member discount points, and checking out faster for subsequent purchases, you may choose to create a personal user account. When you register for an account, you agree to provide accurate, complete, and up-to-date personal information, including a valid working email address and correct contact phone number. We strictly prohibit users from creating false accounts, impersonating other individuals or entities, or registering multiple accounts in bad faith to exploit promotional benefits.

You are fully responsible for safeguarding the login credentials for your account, including your username and password. You agree not to share your account access details with any third party, and you are solely liable for all activities that take place under your account. If you detect any unauthorized access to your account, or any suspicious activity that violates account security rules, you must notify our support team immediately through our official contact email willow@distribuidorcelular.com, so that we can help you lock and secure your account to prevent any unauthorized losses. We will not be held liable for any property loss caused by your failure to properly maintain the security of your own account credentials.

We reserve the full right to suspend, restrict, or permanently terminate any user account at our sole discretion, without prior notice, if we determine that the account has violated these Terms, submitted fraudulent order information, conducted malicious transaction activities, or caused damage to the legitimate rights and interests of our platform or other customers.

3. Product Information, Pricing and Order Processing

All product listings displayed on www.distribuidorcelular.com are described with as much accuracy as possible. We make every effort to present the real appearance, functions, material parameters, and applicable model information of our premium protective phone cases and tangle-proof Type-C small accessories, with all products going through strict quality testing before being listed for sale. However, minor differences in product color, texture, or display effect may exist due to different screen display settings on user devices, and such minor variations will not be considered as a breach of product description by our platform.

All product prices displayed on our website are denominated in Euros unless otherwise explicitly marked, and the listed pre-tax prices are subject to change at any time without prior notice, at our sole business decision. We reserve the right to adjust pricing for new product launches, seasonal promotional events, or cost fluctuation of raw materials. The final price that applies to your order will be the exact price displayed on the checkout page at the moment you successfully submit and confirm your purchase.

When you place an order on our platform, you are submitting a binding purchase offer to us. We will send you an automated order confirmation email immediately after receiving your order and payment notification, but this email only serves to acknowledge that we have received your order request, and does not represent formal acceptance of your purchase offer. We retain the full right to verify order details, confirm stock availability, and reject any order request for legitimate reasons including but not limited to product stock shortages, pricing errors on our website, suspected fraudulent transaction activities, or situations where we cannot confirm the legitimacy of your purchase request. If we cancel your confirmed order after you have completed payment, we will notify you promptly and provide store credit equal to your full payment amount, as we strictly follow our no refund only policy as outlined in our separate Refund and Returns Policy.

All orders that meet the free shipping threshold of over €100 will automatically qualify for our zero-cost standard expedited delivery service, as advertised on our platform homepage, no additional application steps are required to claim this benefit.

4. Payment Terms

All payments for orders on www.distribuidorcelular.com can be completed through the certified, secure third-party payment gateways we support, including major credit cards, debit cards, and other mainstream electronic payment methods that are legally compliant in our operating regions. By submitting a payment request, you confirm that you are the legal authorized holder of the payment method you use, and you have sufficient funds to cover the full cost of your order, including product prices, applicable taxes, and any applicable shipping fees shown on the checkout page.

We do not store complete sensitive payment information such as your full credit card number on our local servers. All payment processing is handled exclusively by our PCI DSS certified payment service providers, who comply with the strictest global data security standards for transaction processing. Under no circumstances will our platform staff ask you to provide your full card password or CVV code via email, phone call, or text message outside of the official secure payment page. If you receive any unauthorized requests for such sensitive payment information that claim to come from our team, please contact our support team immediately at phone number +52 55 2120 7201 to verify the legitimacy of the request.

You are fully responsible for paying any applicable local sales tax, value-added tax, or import duties that apply to your order based on the delivery address you provide. For international cross-border orders outside of Mexican territory, any customs clearance related fees charged by your local government authorities are the sole responsibility of the customer, as specified in our official Shipping Policy.

5. User Acceptable Use Policy

When you access and use our website, you agree that you will not conduct any of the following prohibited activities:

Hack into our website system, steal other users’ personal information, attempt to bypass our platform security mechanisms, inject malicious code, viruses, or harmful programs into our server, or conduct any behavior that may disrupt the normal operation of our platform.
Submit false, misleading, or fake order information, make fraudulent payment claims, abuse our after-sales return policy to request improper refund only benefits that violate our official rules, or maliciously place bulk orders to disrupt our normal inventory and order processing system.
Reproduce, copy, resell, or commercially use any part of our website content, product images, or service resources without our explicit written authorization, for the purpose of operating competing e-commerce platforms or carrying out unauthorized resale business.
Post malicious, defamatory, harassing, pornographic, violent, or illegally discriminatory content in our product review section, customer support chat window, or any public interactive area on our website, that harms the reputation of our platform, our staff, or other users.
Use automated crawlers, scraping tools, or robot programs to extract large volumes of product data, pricing information, or user information from our website without our prior written approval.
Violate any applicable local, national, or international laws and regulations in the process of using our services.

If we determine that you have conducted any of the above prohibited activities, we have the right to immediately restrict your access to the website, permanently terminate your user account, and reserve the right to pursue legal liability against you to recover any losses we incur caused by your improper behavior.

6. Intellectual Property Rights

All intellectual property rights on www.distribuidorcelular.com, including but not limited to website domain name, brand name DISTRIBUIDOR CELULAR, all registered trademarks, product design patents, website interface layout, original text copy, product photos, video content, software code, and user interaction design, are the exclusive property of DISTRIBUIDOR CELULAR DE LA ZONA CENTRO, S.A. DE C.V.

You are granted a limited, non-exclusive, non-transferable, revocable personal license to access and use our website for personal, non-commercial shopping purposes only. You may not copy, modify, distribute, publicly broadcast, or commercially exploit any of our intellectual property assets without our prior explicit written permission. Any unauthorized use of our intellectual property rights constitutes a violation of these Terms, and we will take all necessary legal measures to protect our legitimate rights and interests, including requesting court injunctions and claiming compensation for all economic losses caused by the infringement.

If you believe that any content displayed on our platform has infringed your own intellectual property rights, you can submit a formal notification to our designated copyright representative through our official contact email willow@distribuidorcelular.com, providing your valid identity proof, relevant intellectual property ownership certification, and detailed description of the allegedly infringing content. We will process your complaint promptly in accordance with applicable legal requirements, and take appropriate measures to remove the allegedly infringing content after verification.

7. Disclaimer of Warranties

Our platform and all services provided through www.distribuidorcelular.com are provided on an “as is” and “as available” basis. We make no explicit or implicit warranties beyond what is clearly stated in these Terms and our public product description pages, including but not limited to implicit warranties of merchantability, fitness for a particular purpose, or non-infringement of third-party rights. We do not guarantee that our website will operate uninterrupted, 100% error-free, or that all defects on the platform will be completely corrected at all times. Temporary service interruptions may occur due to server maintenance, system upgrades, or unforeseen technical failures, and we will make every effort to restore normal service as soon as possible.

We stand firmly behind the top quality of all our products, with every premium protective phone case and tangle-free Type-C small accessory going through strict multi-step quality testing before shipment, but we do not make any warranty that the products you purchase will meet every single one of your subjective expectations beyond the product functions and parameters explicitly described on the product listing page. To the maximum extent permitted by applicable law, we exclude all other warranties that are not clearly stated in these Terms.

8. Limitation of Liability

Under no circumstances will DISTRIBUIDOR CELULAR DE LA ZONA CENTRO, S.A. DE C.V., our directors, employees, business partners, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our website services, including but not limited to loss of profits, loss of data, economic losses, or reputational damages, even if we have been advised of the possibility of such damages in advance.

In no event shall our total aggregate liability to you for any and all claims arising from your use of our platform exceed the total actual amount you paid to us for the specific order or service that gives rise to the claim. This limitation of liability applies to the fullest extent permitted by applicable Mexican laws and international commercial regulations. This clause does not limit our liability for cases of willful misconduct, gross negligence, personal injury, or other scenarios where liability cannot be legally limited under mandatory legal requirements.

9. Modifications to Terms of Service

We reserve the right to update, modify, or adjust these Terms of Service at any time at our sole business discretion, to reflect updates to our service functions, changes to applicable legal requirements, or adjustments to our business operation rules. When we make material changes to these Terms, we will post the revised version on a prominent location on www.distribuidorcelular.com, update the “Effective Date” label at the top of the document, and may send you a notification via registered account email to inform you of the main adjustments. Your continued use of our website and place new orders after the effective date of the revised Terms will be regarded as your full acceptance of the updated clauses. If you do not agree to the modified Terms, you must stop accessing our website and discontinue using all our services immediately.

10. Governing Law and Dispute Resolution

These Terms of Service are governed by and interpreted in accordance with the laws of the United Mexican States, without regard to its conflict of law rules. Any dispute, controversy, or claim arising out of or related to these Terms, your use of our platform, or your purchase of products from our website, will first be resolved through friendly negotiation between you and our team. You can contact us at any time through our official contact channels to raise your concerns, and our dedicated instant support team will work with you to find a mutually satisfactory solution within 10 working days.

If the dispute cannot be resolved through friendly negotiation, all disputes will be submitted to the exclusive jurisdiction of the competent courts located in Mexico City, Mexico. You hereby explicitly consent to the personal jurisdiction of these courts, and waive any objection to the convenience of the forum or the legitimacy of the jurisdiction venue.

11. General Clauses

If any clause of these Terms is found to be invalid, illegal, or unenforceable by a competent judicial authority, the remaining clauses of this agreement will remain in full force and effect, and will not be affected in any way by the invalidated clause. Our failure to exercise or enforce any right or clause of these Terms will not constitute a waiver of that right or clause, nor will it affect our right to enforce that right or clause at any subsequent time.

These Terms of Service, together with our published Privacy Policy, Refund and Returns Policy, and Shipping Policy, constitute the entire complete agreement between you and DISTRIBUIDOR CELULAR DE LA ZONA CENTRO, S.A. DE C.V., and supersede all previous oral or written agreements, understandings, or communications related to your use of our e-commerce platform.

If you have any questions, comments, or concerns about any clauses in these Terms of Service, you can reach out to our legal compliance team through the following official contact channels at any time:

Contact Email: willow@distribuidorcelular.com
Contact Phone: +52 55 2120 7201
Postal Address: Av. Paseo de las Palmas No. 210, Piso 3, Oficina 301, Col. Lomas de Chapultepec I Sección, Miguel Hidalgo, Ciudad de México, C.P. 11000, México, Attn: Legal Compliance Department.

Our team will respond to your inquiries within 3 working days, and provide you with clear, detailed explanations for any content in these Terms.