Privacy Policy – DISTRIBUIDOR CELULAR

Effective Date: October 23, 2026

Welcome to the privacy policy of DISTRIBUIDOR CELULAR DE LA ZONA CENTRO, S.A. DE C.V. (referred to as “we”, “us”, or “our” hereinafter). This document is designed to explain clearly how we collect, use, store, disclose, and protect your personal information when you visit our e-commerce website www.distribuidorcelular.com, browse our products, place orders, and interact with our online shopping services. We highly value the privacy rights of every user who accesses our platform, including all customers who explore our premium protective phone cases, certified safe tangle-free Type-C small accessories, and other tech products built for your busy lifestyle. This privacy policy is formulated in full compliance with applicable data protection laws in Mexico and international industry standards, to ensure that your personal data is processed in a transparent, secure, and lawful manner. We encourage you to read this policy carefully to understand our practices regarding your personal information, as using our website and services signifies your full agreement to the terms outlined in this document.

1. Information We Collect From You

We only collect necessary information that is relevant to providing you with a smooth, efficient, and secure e-commerce shopping experience. The categories of information we may collect include the following:

1.1 Information You Provide Voluntarily

When you create an account on our website, place an order, sign up for our promotional newsletter, contact our instant support team, or participate in our product feedback activities, you may voluntarily provide us with the following information:

Full name, billing address, delivery address, and zip code, which are necessary to process your orders and arrange free shipping for all orders over €100 as advertised on our platform
Contact information including your email address, phone number, so that we can send you order confirmation, shipment tracking updates, and respond to your inquiries in a timely manner
Payment related information, including credit card details, payment method billing address, which we process through certified payment gateway providers to complete your transaction securely
Account credentials such as your username and password, to help you access your personal account, view your order history, and manage your preferences on our website
Any additional information you choose to share with our customer support team when you ask for assistance with product selection, after-sales service, or quality verification of our top quality tech products, to help us resolve your issues more effectively.

1.2 Information Collected Automatically When You Use Our Website

When you browse www.distribuidorcelular.com, our server automatically collects certain technical information to help us optimize our website performance, improve user experience, and maintain platform security. This information includes:

Your device information, such as browser type, operating system, device model, unique device identifier, and IP address
Your website browsing behavior, including the pages you visit, the products you view, the time you spend on each page, your click paths, and search keywords you enter on our platform
Log data, including your access time, access frequency, crash reports, and other website operation related data
Location information, which we may obtain from your IP address or device location permission if you authorize it, to help us verify your delivery feasibility and provide region-specific shipping service information.

1.3 Information From Third Party Sources

We may also receive limited information about you from trusted third parties, such as payment service providers who share necessary transaction verification data to confirm the legitimacy of your order, or social media platforms if you choose to register or log in to our website through your social media account, with your explicit authorization. We will never collect sensitive personal information such as your racial origin, religious belief, health status, or biometric data without your explicit separate consent.

2. How We Use Your Collected Information

All your personal information is used strictly for the purposes disclosed in this policy, and we will never process your data in a way that is incompatible with these purposes. The main usage scenarios include:

To fulfill your purchase orders: We use your name, delivery address, and contact phone number to arrange product shipment, confirm delivery details, and ensure that your ordered premium phone cases, tangle-proof Type-C small accessories and other new arrival tech products are delivered to you correctly. For orders that meet our free shipping threshold of over €100, we use your address information to verify eligibility and arrange zero-cost delivery services for you.
To process payment and prevent transaction fraud: We use your payment related information to complete order settlement, verify transaction legitimacy, protect you from unauthorized payment activities, and safeguard your property security when shopping on our platform.
To provide you with instant support and customer service: When you reach out to us for help, we use your provided contact information and related order details to respond to your questions, resolve product quality concerns, handle return and exchange requests, and deliver the responsive instant support service we promise to all our users.
To optimize our website and improve product and service quality: We analyze the automatically collected browsing behavior data to understand user preferences, adjust our product display logic, optimize the website operation speed, and make your shopping experience more smooth and convenient. For example, we will display popular products and new arrival items that may interest you more based on your past browsing history.
To send you non-mandatory promotional notifications: If you explicitly opt in to our newsletter service, we will use your email address to send you updates about new product launches, limited time discount activities, exclusive offers, and latest tech trend information. You can choose to unsubscribe from such marketing communications at any time, by clicking the unsubscribe link at the bottom of each promotional email, or sending an unsubscribe request to our dedicated contact email willow@distribuidorcelular.com.
To comply with legal obligations: We may process your personal information when we are required to do so by applicable laws, regulations, valid judicial orders, or government regulatory requirements, to fulfill our legal responsibilities as a legitimate e-commerce business operator.
To protect the legitimate rights and interests of our platform, users, and the public: We may use your information to detect, investigate, prevent and respond to potential fraudulent activities, unauthorized access, data breach, and other harmful behaviors that may threaten the security of our website, users, or public interests.

3. Information Sharing And Disclosure

We will never sell, rent, or trade your personal information to any third parties for their commercial marketing purposes without your explicit consent. We only share your information in the following limited circumstances:

Sharing with our trusted service providers: We will share necessary information with third party service providers who work on our behalf to support the normal operation of our e-commerce business, including logistics and shipping companies that help us deliver your orders, certified payment processors that handle your payment transactions, cloud service providers that host our website data, and IT maintenance service providers that help us maintain platform security. All these third parties are required to sign strict data protection agreements with us, and they can only process your personal information strictly in accordance with our instructions, and are not allowed to use your data for any other independent purposes.
Sharing with legal authorities or for legal compliance purposes: We may disclose your personal information to competent judicial authorities, regulatory agencies, or other authorized government entities, when we believe in good faith that the disclosure is required by law, court order, or government mandatory request, or is necessary to protect our legal rights, property safety, personal safety of our users or the general public.
Sharing in the event of business transfer: If we undergo a merger, acquisition, asset reorganization, or all or part of our business is transferred to another organization, we will ensure that the receiving party of your personal information is bound by equivalent privacy protection obligations, and we will notify you in advance before the transfer of your personal information takes place, if required by applicable laws.
Sharing with your explicit consent: In any other scenarios that are not specified in this privacy policy, we will obtain your separate explicit consent before sharing your personal information with any third party.

4. Data Storage And Security Protection

We take industry-leading technical, administrative and physical security measures to fully protect your personal information from unauthorized access, use, disclosure, modification, damage or loss:

All your personal data collected on our website is stored in encrypted, secure servers located in compliance certified data centers, and all sensitive data transmission between your browser and our website is protected by TLS (Transport Layer Security) encryption technology, to prevent data interception during transmission.
We have implemented strict access control mechanisms for internal staff: only a very limited number of authorized employees who need to process your data to perform their job duties (such as customer service staff, order processing staff) have the permission to access your personal information, and all access behaviors are recorded and audited regularly. All our employees are required to abide by strict data confidentiality agreements, and any violation of privacy protection rules will lead to disciplinary measures or even legal liability.
We conduct regular security vulnerability scanning, system update, and data backup operations for our website and data storage system, to prevent accidental data loss or system breach. In the unlikely event of a personal data security incident that may pose a high risk to your rights and interests, we will notify you and the competent regulatory authority in accordance with the requirements of applicable laws, without unreasonable delay.
We will retain your personal information only for the period necessary to fulfill the purposes stated in this privacy policy, including the period required to complete your order, resolve possible after-sales disputes, meet the statutory retention requirements under commercial and tax laws in Mexico, and enforce our user agreements. After the required retention period expires, we will delete or anonymize your personal information in a secure manner in accordance with applicable legal rules.

Our registered office address is Av. Paseo de las Palmas No. 210, Piso 3, Oficina 301, Col. Lomas de Chapultepec I Sección, Miguel Hidalgo, Ciudad de México, C.P. 11000, México, and we have deployed dedicated data security management team at this location to oversee the implementation of all our data protection measures.

5. Your Rights Related To Your Personal Information

Under applicable Mexican data protection laws and other relevant regulations, you have the following rights regarding your personal information processed by us:

‌Right of access‌: You have the right to request us to provide you with a copy of all the personal information we hold about you, and obtain relevant information about how we process your data.
‌Right to rectification‌: If you find that the personal information we hold about you is inaccurate or incomplete, you have the right to request us to correct or update your information without delay. You can also modify your personal information directly in the account settings page after logging in your account on our website.
‌Right to erasure‌: You have the right to request us to delete your personal information under certain circumstances, for example, when the personal information is no longer necessary for the original purpose for which we collected it, or you withdraw your consent to the data processing, and there is no other legal basis for us to retain your data.
‌Right to restrict processing‌: You have the right to request us to restrict the processing of your personal information, for example, when you question the accuracy of your data, or when you object to our processing activities, during the period that we verify your objection request.
‌Right to data portability‌: You have the right to obtain the personal information you provided to us in a structured, commonly used and machine-readable format, and request us to transmit such data to another data controller, where technically feasible.
‌Right to object‌: You have the right to object to our processing of your personal information based on our legitimate interests at any time, for reasons related to your specific situation. We will stop processing your personal information unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims. You also have the absolute right to object to our processing of your personal information for direct marketing purposes, at any time and free of charge.

If you wish to exercise any of the above rights, you can submit your request to us through our dedicated contact email willow@distribuidorcelular.com, or call our customer service phone number +52 55 2120 7201 during our working hours. We will respond to your request within the time limit required by applicable laws, usually no more than 15 working days after we verify your identity. We will not charge you any fee for processing your legitimate request for exercising your rights, unless your request is clearly repetitive, excessive or unfounded, in which case we may charge a reasonable administrative fee or refuse to process your request.

6. Children’s Privacy Protection

Our e-commerce website www.distribuidorcelular.com is a general audience oriented shopping platform, and we do not intentionally collect personal information from children under the age of 13. If you are under the age of 13, please do not provide any personal information to our website, even with the consent of your parents or guardians. If we confirm that we have accidentally collected personal information of a child under 13 without the verifiable consent of parents or guardians, we will take immediate measures to delete the relevant data completely from our storage system. If you believe that we may have collected any personal information of a child under 13, please contact us immediately through the contact methods we provide, and we will process the issue as soon as possible.

7. Third Party Links

Our website may contain links to third party websites or platforms, such as social media sharing buttons, partner website links, or third party product review pages that are not operated or controlled by us. Please note that when you click on these third party links and jump to other websites, this privacy policy no longer applies. We have no control over the privacy protection policies and content of those third party websites, and we are not responsible for the data processing practices of those platforms. We recommend that you read the privacy policy of every third party website you visit carefully before providing any personal information to them.

8. Updates To This Privacy Policy

We may update this privacy policy from time to time according to the adjustment of our business operation needs, the update of website service functions, and the change of applicable legal requirements. When we make material changes to this privacy policy, we will post the updated version on a prominent position of our website www.distribuidorcelular.com, update the “Effective Date” at the top of the policy, and may send you a notification via email or a pop-up notice on our website to inform you of the main changes. Your continued use of our website and shopping services after the effective date of the updated privacy policy will be regarded as your recognition and acceptance of the revised policy terms.

9. Contact Information

If you have any questions, concerns, or complaints about this privacy policy, or our personal information processing practices, or you need to submit a request related to your data rights, you can contact our data protection team through any of the following methods at any time:

Contact email: willow@distribuidorcelular.com
Contact phone: +52 55 2120 7201
Postal address: Av. Paseo de las Palmas No. 210, Piso 3, Oficina 301, Col. Lomas de Chapultepec I Sección, Miguel Hidalgo, Ciudad de México, C.P. 11000, México, Attn: Data Protection Department, DISTRIBUIDOR CELULAR DE LA ZONA CENTRO, S.A. DE C.V.

We will respond to your inquiries as soon as possible, and work with you to resolve any privacy related issues properly. If you are not satisfied with our response, you also have the right to submit a complaint to the competent data protection regulatory authority in Mexico.